Solomon Airlines apologises for unexpected international disruption

Solomon Airlines has apologised for disruptions caused by an unexpected defect on their Airbus A320-200 H4-SIB aircraft which impacted flights between Brisbane and Honiara on Wednesday, and will now delay tomorrow’s services IE701 from Brisbane to Honiara, and IE700 from Honiara to Brisbane.

Solomon Airlines said a replacement part, an ‘exciter’ utilised within the aircraft’s ignition system, was not available locally and was being urgently supplied from the USA. The A320 aircraft will be operational as soon as the part is installed.

“We sincerely regret this disruption, and any inconvenience caused to our passengers, particularly at this busy time of year,” said Gus Kraus, CEO of Solomon Airlines.

“We are doing all that we can to obtain the part as soon as possible to ensure that we can resume our normal scheduled operations.

“We anticipate the part to arrive in Brisbane early on Saturday morning and to be fitted during the morning. This may result in a delay to Saturday’s services as well and we will keep our passengers fully informed,” he said.

“Safety is our foremost priority and the aircraft could not be dispatched without this problem being resolved satisfactorily” he added.

Solomon Airlines flights on Friday 30 December 2022 will be subject to a 13-hour delay with Nauru Airlines aircraft now operating the service.

Flight IE701 from Brisbane to Honiara, originally scheduled to depart 9.00am, will now depart Brisbane at 10.00pm arriving in Honiara at 2:20am. Flight  IE700 originally scheduled to depart Honiara at 2:20pm, will now depart the next day at 3:20am, arriving into Brisbane at 5:30am local time.

For any queries, passengers have been advised to visit the Solomon Airlines website, contact the airline via Facebook Messenger, or contact Solomon Airlines Reservations by calling 177 within Solomon Islands, or via the international numbers +677 23506 or +61 07 38605883 during office hours.